The virtual receptionist for security and alarm companies.
Your office line takes new system inquiries, service requests, monitoring questions and billing calls. Twincall works as your phone front desk, answering in your company's name.
Your office line handles every kind of call.
Sales leads, service calls and existing customers all ring the same number. When your office is busy or closed, all of them hit voicemail.
| Who picks up | What they were doing | What the call costs |
|---|---|---|
| Office manager | On a billing call | A new install lead rings out |
| Owner | On an install | A service request goes unanswered |
| Office | Closed | A customer can't update their account |
A front desk that knows your systems.
- We set Twincall up with your services, packages, service area and policies.
- It answers questions and books consultations, installs and service visits.
- Your team gets a recap and transfers for the calls you choose.
Front desk calls a security company gets.
What security packages do you offer?
Twincall explains them and books a consultation.
My camera is offline.
Twincall books service.
I'm moving. Can I transfer my system?
Twincall takes the request for your office.
I need a new key fob.
Twincall books it or takes the order.
How do I cancel?
Twincall explains your process and passes it on.
Not a monitoring center, your front desk.
Twincall answers your business line, not alarm signals. It handles sales, service and account calls the way your office would and sends urgent calls to your team by your rules.
Questions we get.
What does a virtual receptionist do for a security company?
It answers your office line like a front desk. Twincall is an AI teammate that answers questions, books consultations and service and sends your team a recap.
Does it replace alarm monitoring?
No. It answers your business line. Alarm signals stay with your monitoring center.
Does it answer every call or only overflow?
Your choice. Route all calls, overflow or after hours.
Can it work for locksmiths?
Yes. It handles lockouts, rekeys and installs by your rules.
Can it transfer calls?
Yes. You choose which calls get transferred.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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