The answering service for alarm and security companies.
Your monitoring center handles alarm signals. Your office line handles everything else: quotes, chirping keypads, cameras offline, moving customers. Twincall answers that line in your company's name.
The office line rings while techs are in attics.
Alarm companies are often small teams with installers in the field. A prospect who reaches voicemail signs with a national brand. A customer with a beeping panel at night starts thinking about switching.
| Call | What the caller needs | Without an answer |
|---|---|---|
| New homeowner | Quote for a system | Signs with a national brand |
| Existing customer | Keypad beeping | Leaves an angry message |
| Business | Cameras offline | Calls another integrator |
Office calls handled. Emergencies sent the right way.
- We set Twincall up with your services, the steps you approve for common issues, and your escalation rules.
- It books walkthroughs and service visits and walks callers through the steps you approve.
- Anyone reporting a break-in or fire is told to call 911 right away. Urgent service goes to your on-call tech.
Calls an alarm company office gets.
My keypad keeps beeping.
Twincall shares your approved low-battery steps and books service if needed.
I want cameras for my store.
Twincall takes the details and books a walkthrough.
I'm moving. Can I transfer my service?
Twincall takes the details for your team.
I forgot my code.
Twincall never gives out codes or account details and passes it to your team to verify.
It knows it's not the monitoring center.
Twincall never arms, disarms or cancels anything, and never gives out codes. Its job is the office line, and live emergencies always go to 911 or your monitoring team by your rules.
Questions we get.
Does Twincall replace our monitoring center?
No. Alarm signals and dispatch stay with your monitoring center. Twincall answers your office line.
What happens if someone reports a break-in?
Twincall tells them to call 911 right away and follows your escalation rules.
Can it help with trouble beeps?
Yes, with the steps you approve for the panels you install. Otherwise it books a tech.
Will it give out codes or account details?
No. It takes a message so your team can verify the customer.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
Book Demo