How Twincall Works: The AI Receptionist for Service Businesses
Simplicity is the ultimate sophistication.
Your Team Always Answers First
Human first, AI second. Twincall only steps in when a call would otherwise go unanswered. Your employees always have the first opportunity to answer first while Twincall provides around-the clock coverage.
- Only handles missed calls
- 24/7 and 365 coverage
- Works with any phone
Handles Calls Like Your Best Employee
Twincall is customized for your exact business. It answers questions, qualifies leads, schedules appointments, notifies teammates, takes messages, and does exactly what you want your way.
- Customized to your business and workflows
- Answers questions and books appointments
- Knows your services, policies and processes
Your Team Is Always In The Know
The moment any call is handled by Twincall, your team gets an instant email recap with all relevant information for easy follow up as needed. Your team always knows what happened and what to do next.
- Customer name and phone number
- Call summary, transcript and recording
- Sent instantly to the right people
Expert In Your Industry. Trained Your Way.
Your Twincall Teammate starts with deep knowledge of your industry, then we customize its brain around exactly how your business operates, just like training a great employee.
Auto Repair
Knows after-hours drop-off instructions, repair status updates, emergency towing and much more.
Is the check engine light steady or flashing? And what year is the car?
TwincallWhat is the make, model and year of your vehicle?
CallerIt's a 2026 BMW M3.
TwincallWhat would you like to bring your M3 in for? How can we help?
CallerI've got a check engine light that I want to diagnose.
TwincallWe can definitely help with that. Quick question, is the check engine light solid or is it flashing?
CallerIt's flashing.
TwincallThank you for letting me know. A flashing check engine light on your M3 could mean a severe engine misfire, we recommend getting that checked out immediately and getting your M3 towed here. When would you like to bring it in?
Moving & Storage
Knows local or long-distance, packing services, handling of specialty items like pianos and much more.
Which floor are you moving from, and is there an elevator?
TwincallTo best prepare for your move, what is the current address you're at and the destination address you're moving to?
CallerI'm currently at 2370 Victory Ave in Dallas, TX and I'm moving to 200 North Vermont Ave in Los Angeles, CA.
TwincallWe can definitely help with your move to LA. Roughly how big is the move? For example is it a studio apartment or a 4 bedroom house? And do you have any large specialty items like a piano?
CallerIt's a 2 bedroom apartment. We have a pool table if that matters.
TwincallThanks for letting me know, we move pool tables all the time so not a problem. Do you need any help packing or storage by chance?
CallerNo I'm all set.
TwincallSounds good and what would be your preferred moving date?
Gyms & Health Clubs
Knows class schedules, membership freeze requests, modified holiday hours and much more.
Single membership or a family plan?
TwincallAre you mainly interested in strength training, cardio, classes or something else?
CallerMostly strength training and getting stronger. Do you guys have a steam room?
TwincallGot it, we have tons of equipment and racks for strength training. Yes we have a eucalyptus steam room that our members love. Do you want to come check it out?
CallerYeah, do you offer a free trial or something?
TwincallYes we do. When would you like to come test out our facilities?
CallerTomorrow at 7am.
TwincallSounds great, please just bring your ID. We look forward to seeing you tomorrow morning!
HVAC & Plumbing
Knows maintenence plans, emergency service requests, technician dispatching and much more.
Is there water on the floor now, or is it still contained?
TwincallIs this for heating, cooling or plumbing?
CallerMy AC isn't working.
TwincallGot it. Is the system running but not blowing cold air, or is it not turning on at all?
CallerIt's running but the air coming out isn't cold.
TwincallThanks for letting me know. Is the system blowing normally, or is the airflow weaker than usual?
CallerThe airflow is normal, but there is no cold air coming out.
TwincallUnderstood. Do you know if you've got a central AC system, a heat pump or something else?
Security & Locksmiths
Knows lockout handling, access panel troubleshooting, after-hours emergency dispatch and much more.
Is the site occupied right now, or is the building empty?
TwincallIs this for a residential or commercial property, and what's the issue?
CallerCommercial. We're trying to arm the security system before we leave for the night, but it won't work.
TwincallUnderstood. Is there a specific fault showing, and have you tried entering your code or bypassing the fault?
CallerI can't enter my code because the system is completely down. I literally can't see the screen to enter the code.
TwincallThanks for letting me know, we move pool tables all the time so not a problem. Do you need any help packing or storage by chance?
CallerYes that's fine.
TwincallThank you. Can you please provide the property address so we can dispatch our after-hours technician immediately?
Pest Control
Knows wildlife removal, termite treatment, seasonal plans, and much more.
Where are you seeing them, and how long has it been going on?
TwincallWhat type of pest are you dealing with?
CallerI think we have rats in the attic.
TwincallGot it, we can definitely help with that. Have you actually seen the rats, or are you mainly noticing signs like scratching sounds, droppings or damage?
CallerI've seen one rat, but I think there is a lot more. We're hearing scratching at night and it's very annoying.
TwincallI can imagine how annoying that would be, we'll get this taken care of for you. Have you noticed any signs of where they may be getting into the attic, such as gaps around the roof, vents or other openings?
CallerHonestly I don't know how they are getting up there.
TwincallNo worries we'll find out for you. Have you tried any traps or other treatments yet, or would this be the first time you've had someone take a look?
Home Improvement
Knows estimates, site visits, project timelines and much more.
Roughly what square footage are we talking about?
TwincallWhat type of renovation are you looking to have done?
CallerWe're thinking about remodeling our kitchen.
TwincallGreat. Are you looking for a full kitchen remodel, including cabinets and countertops, or are you mainly looking to update certain parts of the kitchen?
CallerProbably a full remodel. We'd want new cabinets, countertops and flooring.
TwincallGot it. Are you planning to keep the existing layout, or are you considering moving things like walls, plumbing or electrical?
CallerWe don't want to knock anything down or move things around, we just want to update the kitchen into a rustic modern farmhouse feel.
TwincallThat's helpful to know. We've done a lot of rustic and modern farmhouse kitchen renovations, that's a timeless look. What's the address of the property and roughly when are you hoping to start the renovation?
We Do It All. You Just Run Your Business.
From setup to phone integration to quality assurance to ongoing improvements, our team handles everything for you. And when you want any updates to your Twincall Teammate's brain, they are made instantly.
Before our first call, we learn about your business from information already available onine such as your website, business profiles (Google, Yelp, etc) and more. Then we take an AI brain that has already been refined across many businesses in your industry and configure it specifically to your own. This is the foundation.
We Do The WorkOur first call is about making your AI feel like part of your team. We review the foundation, confirm the details, and fine-tune everything including your policies, procedures, scenarios, and other information that isn’t publicly available. Then we test everything with you first. Once you approve, we turn it on to start handling missed calls.
We Make It YoursEvery call your AI answers is QA’d and reviewed by our team. We proactively improve how it handles conversations and when you want something changed, let us know and we’ll process it immediately. We take a two-sided approach: we proactively improve your AI, while you can request changes anytime.
We Keep Improving ItYour business is your focus. Providing you cutting-edge AI and obsessive customer service is ours. Twincall not only provides you the technology, but takes responsibility for ensuring the technology works exceptionally well. That is the Twincall Total Care difference. We manage everything from AI configuration and training to ongoing monitoring and optimization, so you can focus on your business.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
Book DemoGreen Planet Pest Control
+1 (512) 555 0173
1:41
Call Handled
Thanks for calling Green Plant Pest Control. How can I help?
I think we have mice. I keep hearing scratching at night.
Sorry to hear that. May I take your name?
Dana.
Thanks, Dana. Where are you hearing them, and have you seen any droppings?
In the ceiling above the kitchen. And yes, in a cupboard.
That is usually a single treatment job. Is this a house or an apartment, and roughly how many bedrooms?
A two bedroom house.
Got it. Any pets or small children in the home I should note for the technician?
One cat.
Noted, we will use pet-safe placements. I have Thursday between 9 and 11, or Friday afternoon.
Thursday morning works.
Booked for Thursday, 9 to 11, two bedroom house, mice, one cat on site. You will get a text confirmation.
Bell Home Improvement
+1 (203) 555 0146
2:12
Call Handled
Bell Home Improvement, how can I help you today?
I am looking at redoing my kitchen and wanted a price.
Happy to help. Can I start with your name?
Marcus.
Thanks, Marcus. Is this a refit of the existing layout, or are you moving units and plumbing?
Moving the sink to the other wall, so plumbing too.
Understood. Roughly what size is the kitchen?
About twelve by fourteen.
And is there a date you are working towards?
Before Christmas if possible.
That is workable. These need a site visit to price properly. Are you the one signing off on the quote?
Yes, me and my wife.
Perfect. I have Thursday morning for the estimator. That is booked, and the notes are with him now.
European Motorworks
+1 (415) 555 0182
1:52
Call Handled
Thank you for calling European Motorworks. How can I help you?
Hi, my check engine light just came on and I’d like to have someone take a look at it.
Absolutely, I’d be happy to help with that. May I have your name?
John.
Thanks, John. What year, make and model is your vehicle?
It’s a 2026 Porsche Macan.
Thanks. Is the check engine light solid, or is it flashing?
It’s solid.
A solid light is usually okay to drive on for a short period, but it’s worth checking soon. We have availability today between 2pm and 6pm, or tomorrow morning from 9am. Which works better?
Tomorrow at 9 would be great. I’m at work today.
Perfect. You’re booked for tomorrow at 9am with your 2026 Macan. Anything else I can help with?
Nope, that’s everything.
Wonderful. Thanks for calling European Motorworks, John. We’ll see you tomorrow.
Coast 2 Coast
+1 (617) 555 0114
3:04
Call Handled
Thank you for calling Coast 2 Coast. This is Anna, how may I help you?
I’m looking to get a quote for an upcoming move.
I’d be happy to help. May I have your name?
Katie.
Nice to meet you, Katie. What address are you at now and where are you moving to?
125 Main Blvd in Cambridge, and we’re moving to 166 Pleasant St in New York.
Roughly how big is the move? Studio, one bedroom, two bedroom, or a house?
It’s a two-bedroom apartment.
Is your current place on the ground floor, or are there stairs or an elevator our crew should know about?
We’re on the 6th floor and there is an elevator. The new place is on the first floor.
Noted. Any large or specialty items over 200 pounds, like a piano or pool table?
Actually yes, we have a pool table.
No problem, our crews move those regularly. I’ll flag it so the team comes prepared. What date are you hoping to move?
It has to be August 1st.
Got it. Someone will follow up shortly with a quote. Anything else?
No, that’s everything.
Thank you for calling Coast 2 Coast. This is Anna, how may I help you?
Peak Fitness
+1 (312) 555 0176
1:18
Call Handled
Peak Fitness, how can we help you?
Hi, I was wondering if you offer a free trial?
We do. We offer a complimentary one-day guest pass so you can check out the gym.
Awesome. Do you guys have a steam room?
Yes. Members have access to the steam room and sauna, and you’ll be able to use it during your guest visit.
Perfect. I’d like to come in sometime this week.
What day and time works best?
Tomorrow at 5pm.
Reserved for tomorrow at 5pm. May I have your name?
Michael.
Thanks, Michael. You’re all set. Anything else I can help with?
No, that’s everything.
Wonderful. We look forward to seeing you tomorrow.
Towers Protection
+1 (214) 555 0133
2:11
Call Handled
Thank you for calling Towers Protection. This is John, an AI assistant for after-hours issues. How can I help?
I’m the manager at Denny’s and our bathroom door won’t unlock. We’re opening soon and need someone as quickly as possible.
I’m sorry you’re dealing with that. I’ll gather a few details so we can dispatch a technician. May I have your name?
Jessica.
Thank you, Jessica. What’s the best number for the technician to reach you?
214-123-1234.
And can you confirm the address?
2030 Market Center Blvd in Dallas, TX 75207.
Can you briefly describe the issue?
The bathroom door is locked shut and the keys don’t work. I think the lock mechanism is broken.
Understood. Is anyone locked inside?
Nobody is inside, but customers won’t be able to use it when we open.
Thank you. Our after-hours emergency rate is $250 per hour. Do you approve so we can dispatch immediately?
Yes.
Dispatching our on-call technician now. They’ll call you shortly with an arrival time, within the hour.
Comfort First Heating & Cooling
+1 (310) 555 0198
1:47
Call Handled
Thank you for calling Comfort First Heating and Cooling. How can I help you today?
Hi, my air conditioner stopped working and the house is getting really hot.
I’m sorry to hear that. We’ll get someone out as quickly as possible. May I have your name?
Hector.
Thank you, Hector. What’s the address?
1405 Oak St, Los Angeles, CA 90015.
Is the system completely off, or running but blowing warm air?
It’s running, but the air is warm. We have a 2 year old and I need this fixed ASAP.
Understood, I’m marking this high priority. Frank finishes a job near you within the hour. Would it work if he came by after?
Yes, that would be perfect.
Scheduled. Frank should be there between 2pm and 3pm. Best number to reach you?
310-865-1234.
Thank you. We’ve noted there’s a young child in the home so the team understands the urgency.