Features

What Your 24/7 AI Teammate Can Do

Let us know what else you want your AI to do and we'll make it happen. Every feature and update we've released has come from direct feedback from our customers.

The whole teammatetwenty two capabilities
Real-Time Recaps
Call Recordings
Texting
Call Transfer
Voice Options
Automated Reporting
24/7 Coverage
Adaptive Learning
Dashboards and Analytics
Call Library
Knowledge Base
Outbound Campaigns
Languages
Voice Cloning
System Integrations
Permanent Memory
Custom Automations
Security and Privacy
Multilingual AI
Unlimited Simultaneous Calls
Trigger-Based Outbound Calling
Instant Lead Response
Built To Do More

One AI Teammate, Lots Of Possibilties

Real-Time Recaps

Receive a recap by email the moment a conversation handled by your Twincall AI teammate ends.

Call Recordings

Record calls at your discretion. Review conversations, track what customers ask for and make sure nothing gets missed.

Texting

Stay with customers on the channel they prefer. Your teammate can text a caller during the conversation.

Call Transfer

Hand a live call to a person the moment it needs one, for an escalation or any time you want it.

Voice Options

Twenty five voices, each tested for clarity, warmth and how they hold up over a two minute call.

Automated Reporting

At whatever interval you choose, your teammate delivers a recap of the metrics you actually watch.

24/7 Coverage

Full coverage on every call that would otherwise have rung out, including nights, weekends and holidays.

Adaptive Learning

Our team keeps tuning your teammate’s brain, responses and tone as your business changes.

Dashboards and Analytics

Every call metric that matters to your business, in one dashboard you can arrange your way.

Call Library

Every customer conversation in one searchable place, with the transcript beside the recording.

Knowledge Base

Upload material in any format to train your teammate on the exact nuances of how you work.

Outbound Campaigns

Run outbound campaigns to follow up on leads, confirm appointments or bring past customers back.

Languages

Your teammate understands and speaks fluently in more than sixty languages.

Voice Cloning

Clone your own voice, or build a custom one to the tone you want callers to hear.

System Integrations

Connect to any platform your business already runs, wherever there is an API to talk to.

Permanent Memory

Every conversation builds context. A repeat caller is recognised, and a previous request is remembered.

Custom Automations

We build the automations your workflow needs, rather than asking you to fit ours.

Security and Privacy

End to end encryption, secure storage and strict access control on every conversation.

Multilingual AI

Your AI can understands callers in their language and responds naturally.

Unlimited Simultaneous Calls

Every call gets answered, no matter if 100 calls come in at once.

Trigger-Based Outbound Calling

Your AI can call customers automatically to follow up on leads, confirm appointments, etc.

Instant Lead Response

Your AI can call new leads instantly across your website and other inbound channels.

Don't take our word for it

Hear It For Yourself

Your own business-specific AI handling missed calls 24/7. Hear it in action.

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