The #1 AI Teammate For Service Businesses

Never Miss A Call
Never Lose A Sale

Get up and running in minutes with the most conversational, natural and responsive AI in the industry.

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24/7 coverage so your business never misses a call ever again.

5:23European Motorworks
Incoming · +1 (415) 555 0182
Unknown Caller
Ringing…
AAMCO01College Moving02Roto-Rooter03Anytime Fitness04Sentry Security05Orkin06Budget Blinds07Eurocraft Motorsports08Junk & King09Aire Serv10Equinox11ADT12Alta Pest Control13Re-Bath14Legend Motor Works15Two Men Moving16Diamond Heating & Cooling17Evolve Fitness18Allied Home Security19AllSafe Pest Control20Honest Home Services21Lou's Custom Exhaust22On The Go Movers23Central Heating & Cooling24Fitness Connection25Empire Security26ABC Pest Control27NKC Kitchen Concepts28AAMCO01College Moving02Roto-Rooter03Anytime Fitness04Sentry Security05Orkin06Budget Blinds07Eurocraft Motorsports08Junk & King09Aire Serv10Equinox11ADT12Alta Pest Control13Re-Bath14Legend Motor Works15Two Men Moving16Diamond Heating & Cooling17Evolve Fitness18Allied Home Security19AllSafe Pest Control20Honest Home Services21Lou's Custom Exhaust22On The Go Movers23Central Heating & Cooling24Fitness Connection25Empire Security26ABC Pest Control27NKC Kitchen Concepts28
How It Works

Simplicity Is The Ultimate Sophistication

STEP 1
Your team · ringing

Your Team Always Answers First

Human first, AI second. Twincall only steps in when a call is missed. Your employees always have the first opportunity to answer first while Twincall provides around-the-clock backup coverage.

  • Only handles missed calls
  • 24/7 and 365 coverage
  • Works with any phone
STEP 2

Handles Calls Like Your Best Employee

Twincall is customized for your exact business. It answers questions, qualifies leads, schedules appointments, notifies teammates, takes messages, and does exactly what you want your way.

  • Customized to your business and workflows
  • Answers questions and books appointments
  • Knows your services, policies and processes
STEP 3
Call Handled
CallerJohn Smith · 617-123-4567
DetailsTranscript, Recording
SummaryAppointment booked for 2pm tomorrow
Sent instantly after every call ends

Your Team Is Always In The Know

The moment any call is handled by Twincall, your team gets an instant email recap with all relevant information for easy follow-up as needed. Your team always knows what happened and what to do next.

  • Customer name and phone number
  • Call summary, transcript and recording
  • Sent instantly to the right people
Business-Specific Brain

Expert In Your Industry. Trained Your Way.

Your Twincall teammate starts with deep knowledge of your industry, then we customize its brain around exactly how your business operates, just like training a great employee.

Auto Repair

1 / 7
OutcomeCall Handled Call length1:52 Recap SentImmediately
Reason for callCaller sentimentCall summaryAction items

Auto Repair

Knows after-hours drop-off instructions, repair status updates, emergency towing and much more.

Is the check engine light steady or flashing? And what year is the car?

TwincallWhat is the make, model and year of your vehicle?

CallerIt's a 2026 BMW M3.

TwincallWhat would you like to bring your M3 in for? How can we help?

CallerI've got a check engine light that I want to diagnose.

TwincallWe can definitely help with that. Quick question, is the check engine light solid or is it flashing?

CallerIt's flashing.

TwincallThank you for letting me know. A flashing check engine light on your M3 could mean a severe engine misfire, we recommend getting that checked out immediately and getting your M3 towed here. When would you like to bring it in?

Moving & Storage

Knows local or long-distance, packing services, handling of specialty items like pianos and much more.

Which floor are you moving from, and is there an elevator?

TwincallTo best prepare for your move, what is the current address you're at and the destination address you're moving to?

CallerI'm currently at 2370 Victory Ave in Dallas, TX and I'm moving to 200 North Vermont Ave in Los Angeles, CA.

TwincallWe can definitely help with your move to LA. Roughly how big is the move? For example is it a studio apartment or a 4 bedroom house? And do you have any large specialty items like a piano?

CallerIt's a 2 bedroom apartment. We have a pool table if that matters.

TwincallThanks for letting me know, we move pool tables all the time so not a problem. Do you need any help packing or storage by chance?

CallerNo I'm all set.

TwincallSounds good and what would be your preferred moving date?

Gym & Health Clubs

Knows class schedules, membership freeze requests, modified holiday hours and much more.

Single membership or a family plan?

TwincallAre you mainly interested in strength training, cardio, classes or something else?

CallerMostly strength training and getting stronger. Do you guys have a steam room?

TwincallGot it, we have tons of equipment and racks for strength training. Yes we have a eucalyptus steam room that our members love. Do you want to come check it out?

CallerYeah, do you offer a free trial or something?

TwincallYes we do. When would you like to come test out our facilities?

CallerTomorrow at 7am.

TwincallSounds great, please just bring your ID. We look forward to seeing you tomorrow morning!

HVAC & Plumbing

Knows maintenence plans, emergency service requests, technician dispatching and much more.

Is there water on the floor now, or is it still contained?

TwincallIs this for heating, cooling or plumbing?

CallerMy AC isn't working.

TwincallGot it. Is the system running but not blowing cold air, or is it not turning on at all?

CallerIt's running but the air coming out isn't cold.

TwincallThanks for letting me know. Is the system blowing normally, or is the airflow weaker than usual?

CallerThe airflow is normal, but there is no cold air coming out.

TwincallUnderstood. Do you know if you've got a central AC system, a heat pump or something else?

Security & Locksmith

Knows lockout handling, access panel troubleshooting, after-hours emergency dispatch and much more.

Is the site occupied right now, or is the building empty?

TwincallIs this for a residential or commercial property, and what's the issue?

CallerCommercial. We're trying to arm the security system before we leave for the night, but it won't work.

TwincallUnderstood. Is there a specific fault showing, and have you tried entering your code or bypassing the fault?

CallerI can't enter my code because the system is completely down. I literally can't see the screen to enter the code.

TwincallThanks for letting me know, we move pool tables all the time so not a problem. Do you need any help packing or storage by chance?

CallerYes that's fine.

TwincallThank you. Can you please provide the property address so we can dispatch our after-hours technician immediately?

Pest Control

Knows wildlife removal, termite treatment, seasonal plans, and much more.

Where are you seeing them, and how long has it been going on?

TwincallWhat type of pest are you dealing with?

CallerI think we have rats in the attic.

TwincallGot it, we can definitely help with that. Have you actually seen the rats, or are you mainly noticing signs like scratching sounds, droppings or damage?

CallerI've seen one rat, but I think there is a lot more. We're hearing scratching at night and it's very annoying.

TwincallI can imagine how annoying that would be, we'll get this taken care of for you. Have you noticed any signs of where they may be getting into the attic, such as gaps around the roof, vents or other openings?

CallerHonestly I don't know how they are getting up there.

TwincallNo worries we'll find out for you. Have you tried any traps or other treatments yet, or would this be the first time you've had someone take a look?

Home Improvement

Knows estimates, site visits, project timelines and much more.

Roughly what square footage are we talking about?

TwincallWhat type of renovation are you looking to have done?

CallerWe're thinking about remodeling our kitchen.

TwincallGreat. Are you looking for a full kitchen remodel, including cabinets and countertops, or are you mainly looking to update certain parts of the kitchen?

CallerProbably a full remodel. We'd want new cabinets, countertops and flooring.

TwincallGot it. Are you planning to keep the existing layout, or are you considering moving things like walls, plumbing or electrical?

CallerWe don't want to knock anything down or move things around, we just want to update the kitchen into a rustic modern farmhouse feel.

TwincallThat's helpful to know. We've done a lot of rustic and modern farmhouse kitchen renovations, that's a timeless look. What's the address of the property and roughly when are you hoping to start the renovation?

Twincall Total Care

We Do It All. You Just Run Your Business.

From setup to phone integration to quality assurance to ongoing improvements, our team handles everything for you. And when you want any updates to your Twincall Teammate's brain, they are made instantly.

10 MinutesAverage time from sign-up to answering missed calls
1 Setup We do the work before we even meet

Before our first call, we learn about your business from information already available online such as your website, business profiles (Google, Yelp, etc) and more. Then we take an AI brain that has already been refined across many businesses in your industry and configure it specifically to your own. This is the foundation.

We Do The Work
2 Activate We fine-tune it with you on a call

Our first call is about making your AI feel like part of your team. We review the foundation, confirm the details, and fine-tune everything including your policies, procedures, scenarios, and other information that isn’t publicly available. Then we test everything with you first. Once you approve, we turn it on to start handling missed calls.

We Make It Yours
3 Improve We never stop improving it

Every call your AI answers is QA’d and reviewed by our team. We proactively improve how it handles conversations and when you want something changed, let us know and we’ll process it immediately. We take a two-sided approach: we proactively improve your AI, while you can request changes anytime.

We Keep Improving It

Your business is your focus. Providing you cutting-edge AI and obsessive customer service is ours. Twincall not only provides you the technology, but takes responsibility for ensuring the technology works exceptionally well. That is the Twincall Total Care difference. We manage everything from AI configuration and training to ongoing monitoring and optimization, so you can focus on your business.

Twincall Benefits

Why Twincall?

Recapture Lost Revenue

When someone calls a business and no one answers, they almost never leave a voicemail. They just call your competitor down the street. For businesses, that means lost jobs and revenue. Twincall saves those opportunities and immediately increases revenue. By answering calls that would have been missed, qualifying leads and booking jobs we help businesses add measurable revenue each month that would have otherwise gone to a competitor. This isn’t just about saving calls, it’s about owning the moment that decides who wins the business.

Most service jobs start with a call. If you don’t own that first moment, you lose the work. Twincall ensures you own every moment and win every job.

24/7 Customer Service

People pick up the phone because they want to talk to a person. If no one is available, the next best thing is a highly intelligent, helpful AI teammate who knows the nuances of your business and is eager to help. Your AI doesn’t send callers to voicemail - they book jobs, answer questions and reassure customers. That's a far better experience than being stuck on hold, sent to voicemail and waiting for a call back after it's too late. For your customers, it means instant attention and help. For your business, it means being available 24/7 without adding staff. Twincall is like hiring a superstar teammate who knows your business inside and out and never misses a call.

Without Twincall, jobs fall through, customers get frustrated and competitors win the work. Experience always-on 24/7 customer service and immediately set your business apart from the sea of competitors who miss calls daily.

Peace Of Mind

Owners are always "on" and constantly worry about missed calls and revenue slipping away. Most don’t even realize how many opportunities are being lost or how much time the team spends chasing callbacks and playing phone tag. With Twincall, every call that would have been missed is handled and every recording, transcript, and summary is automatically and instantly provided to your team for immediate follow up. You gain complete, real-time visibility and control over what’s happening on your phone lines.

And this isn't just about calls, it’s about your life. The constant stress of always being on call, checking missed numbers or answering after hours doesn’t have to be the norm. Twincall gives you the freedom to step away from the phone, take a vacation or just have dinner with your family knowing your business is covered. You stay in control, informed and finally at ease.

Operational Visibility

Most business owners don't know how many calls their team misses each day, or what those callers wanted. Twincall changes that. After every AI-handled call, you'll instantly receive an email recap with the caller's information, conversation summary, transcript, recording (if enabled), and any actions taken.

Automated management reports also track missed calls, booked appointments, sales opportunities, and other key metrics. With every missed call visible, teams naturally become more accountable, phone performance improves, and managers gain the insights they need to coach, staff, and grow the business with confidence.

Level Up Your Business

We help business owners look and operate like modern, tech-forward industry leaders. No more voicemail black holes. No more “leave a message and hope.” Twincall makes the phone experience feel cutting edge and remarkable for your customers. Position your business ahead of competitors who are still stuck in the past and missing calls every day. Experience a direct revenue lift and gain a clear competitive edge. Be the shop that answers every call, while your competitors send customers to voicemail and lose jobs.

Twincall is 1000× better than voicemail and 100× better than outdated answering services that simply take a name and number and couldn’t care less about the nuances of your business. Your AI teammate actually helps - booking jobs, answering questions and representing your brand like a trained member of your staff.

Testimonials

Owners Trust Twincall

“

Twincall is incredible and pays for itself immediately. Never missing a call and being able to provide customer service 24/7 has leveled up our shop in so many ways.

Frank O.Owner, Auto RepairRayteam Automotive
“

Our phones ring nonstop and Twincall automatically handles every call we would have missed 24/7, which our customers really appreciate. The Twincall team is ultra-responsive and always available when we need any support or updates made to our AI.

Brian L.Owner, Auto RepairLou's Custom Exhaust
“

This technology blew our entire team away. You have to hear it in action to believe it, it's in a league of its own. We're consistently getting additional jobs every month that would have previously been missed and it's been a gamechanger. Twincall is the future and we're glad to be an early adopter.

Alvin L.Owner, Auto RepairImport Autowerks
“

What impressed us most was how well they knew the auto repair industry. During onboarding, they already knew all the right questions to ask to set us up. It was clear they work with a lot of shops and setup was very easy.

David L.Owner, Auto RepairEuropean Motors
“

I used to ring back every missed call and most calls I returned went unanswered. Twincall books jobs I would have missed instantly on my calendar. The stress relief this gives me is invaluable.

Michael A.Owner, HVACSpeedy AC
“

Twincall's onboarding blew us away. They didn’t just set us up. They kept checking in and improving things every week. They are amazing to work with and the support is unreal. I’ve never worked with a company that responsive to every ask I had of them.

Jose G.Owner, Auto RepairT&D Automotive
“

We used to miss calls while crews were out on jobs, but not anymore. Twincall literally paid for itself within 2 hours of being up and running by booking additional moves for us immediately. It's a no brainer and I wish I knew about it earlier.

George P.Owner, Moving & StorageCoast 2 Coast
“

Twincall has become a true indispensable partner for us. They handle every complex scenario we throw at them including after-hours emergency dispatch. In the most critical moments, Twincall is the partner we trust to get it right every single time.

John B.Owner, Security ServicesTowers Protection
“

We used to pay for an after-hours answering service that knew nothing about home remodeling and just took a name and number. Our AI actually understands our industry, the nuances of our business and schedules estimates on the spot after checking our team's availability. The difference is night and day.

Steve B.Owner, ContractorPeak Construction
“

Twincall generated 17 extra member signups for us in the last month alone. Our AI now schedules free trials and gym visits 24/7, including when we're closed, so we're capturing new members we would've otherwise missed.

Sarah W.Owner, Gyms & FitnessEvolve Fitness
“

Twincall has been a game changer for us. A lot of our calls come in after hours when customers have an urgent pest problem. Now they get an immediate response instead of reaching voicemail, and we're not losing those jobs to competitors.

James D.Owner, Pest ControlGreen Power Pest Removal
“

Twincall is incredible and pays for itself immediately. Never missing a call and being able to provide customer service 24/7 has leveled up our shop in so many ways.

Frank O.Owner, Auto RepairRayteam Automotive
“

Our phones ring nonstop and Twincall automatically handles every call we would have missed 24/7, which our customers really appreciate. The Twincall team is ultra-responsive and always available when we need any support or updates made to our AI.

Brian L.Owner, Auto RepairLou's Custom Exhaust
“

This technology blew our entire team away. You have to hear it in action to believe it, it's in a league of its own. We're consistently getting additional jobs every month that would have previously been missed and it's been a gamechanger. Twincall is the future and we're glad to be an early adopter.

Alvin L.Owner, Auto RepairImport Autowerks
“

What impressed us most was how well they knew the auto repair industry. During onboarding, they already knew all the right questions to ask to set us up. It was clear they work with a lot of shops and setup was very easy.

David L.Owner, Auto RepairEuropean Motors
“

I used to ring back every missed call and most calls I returned went unanswered. Twincall books jobs I would have missed instantly on my calendar. The stress relief this gives me is invaluable.

Michael A.Owner, HVACSpeedy AC
“

Twincall's onboarding blew us away. They didn’t just set us up. They kept checking in and improving things every week. They are amazing to work with and the support is unreal. I’ve never worked with a company that responsive to every ask I had of them.

Jose G.Owner, Auto RepairT&D Automotive
“

We used to miss calls while crews were out on jobs, but not anymore. Twincall literally paid for itself within 2 hours of being up and running by booking additional moves for us immediately. It's a no brainer and I wish I knew about it earlier.

George P.Owner, Moving & StorageCoast 2 Coast
“

Twincall has become a true indispensable partner for us. They handle every complex scenario we throw at them including after-hours emergency dispatch. In the most critical moments, Twincall is the partner we trust to get it right every single time.

John B.Owner, Security ServicesTowers Protection
“

We used to pay for an after-hours answering service that knew nothing about home remodeling and just took a name and number. Our AI actually understands our industry, the nuances of our business and schedules estimates on the spot after checking our team's availability. The difference is night and day.

Steve B.Owner, ContractorPeak Construction
“

Twincall generated 17 extra member signups for us in the last month alone. Our AI now schedules free trials and gym visits 24/7, including when we're closed, so we're capturing new members we would've otherwise missed.

Sarah W.Owner, Gyms & FitnessEvolve Fitness
“

Twincall has been a game changer for us. A lot of our calls come in after hours when customers have an urgent pest problem. Now they get an immediate response instead of reaching voicemail, and we're not losing those jobs to competitors.

James D.Owner, Pest ControlGreen Power Pest Removal
Twincall Calculator

The Math Of Missed Calls

Move the sliders to see what missed calls cost your business and what having a Twincall would recover.

Total inbound calls a month
Percentage of calls missed
Average revenue per new customer or job
Average close rate from call to new job
Estimated revenue lost to missed calls
$0
per year · $0 / month
Missed calls / month0
Lost customers / month0
Recoverable with Twincall's 24/7 Coverage$0
Recover My Revenue

Never miss a call. Never lose a job.

Twincall Vs. Competition

Compare Twincall

Why service businesses choose Twincall.

VoicemailAnswering ServiceAI ReceptionistTwincall
Answers when your team can't 24/7noyesyesyes
Industry knowledge + knows your businessnonoyesyes
Phone + AI setup done for younononoyes
Fully configured to your exact business and call scenariosnononoyes
Proactive human-reviewed calls & AI improvementnononoyes
Requested updates to your AI made immediatelynononoyes
24/7 customer service via call, text & emailnononoyes

Answering service behaviour varies by provider. This reflects the ones our customers switched away from.

Common Questions

Common Questions

During onboarding, we learn your business in detail. Because we’ve already worked with many businesses in your industry, we know exactly what questions to ask and what information matters most. All of this becomes the foundation for your Twincall AI Teammate. And as your business evolves, we keep updating and refining your Twincall AI Teammate’s brain so they always reflect the most accurate, up-to-date version of how your business operates.
Twincall works seamlessly with any phone system and our team will handle the setup for you. We’ve worked with hundreds of phone providers across every configuration imaginable and we’ve seen it all.
Very easy. Most customers are fully set up in 15 minutes or less. We guide you through everything and there’s no technical experience required. From the moment you onboard, Twincall fits seamlessly into your existing workflow so you can start capturing missed calls immediately.
Twincall offers unmatched customer service. No tiers, no slow queues, no canned responses. Our team is glued to our computers and phones, responding to 98% of requests within 5 minutes. We proactively check in, refine your AI Teammate as your business evolves and make updates whenever you need them. Whether it’s onboarding, customization, or day-to-day improvements, you always have direct access to our team that obsesses over your success.
Yes. Twincall was designed with enterprise-grade security from day one. All calls, transcripts and customer data are encrypted in transit and at rest, and the infrastructure we leverage adheres to HIPAA, SOC 2 Type II, GDPR and industry-standard privacy practices. We follow the same security principles used by leading technology companies to ensure your data is always protected. We secure every customer’s account like it’s a Fortune 500.
Don't take our word for it

Hear It For Yourself

Your own business-specific AI handling missed calls 24/7. Hear it in action.

Book Demo
Voice onVoice offSpeaker onSpeaker offIncoming ·Twincall answering…In conversationUnknown CallerTwincallHandledNobody picked up · rolling to TwincallCall ended · recap sentYour team · ringingTwincall · answers

Green Planet Pest Control

+1 (512) 555 0173

1:41

Call Handled

Name · DanaPest · MiceProperty · 2 bed houseBooked · Thu 9-11

Thanks for calling Green Plant Pest Control. How can I help?

I think we have mice. I keep hearing scratching at night.

Sorry to hear that. May I take your name?

Dana.

Thanks, Dana. Where are you hearing them, and have you seen any droppings?

In the ceiling above the kitchen. And yes, in a cupboard.

That is usually a single treatment job. Is this a house or an apartment, and roughly how many bedrooms?

A two bedroom house.

Got it. Any pets or small children in the home I should note for the technician?

One cat.

Noted, we will use pet-safe placements. I have Thursday between 9 and 11, or Friday afternoon.

Thursday morning works.

Booked for Thursday, 9 to 11, two bedroom house, mice, one cat on site. You will get a text confirmation.

Bell Home Improvement

+1 (203) 555 0146

2:12

Call Handled

Name · MarcusJob · Kitchen refitTimeline · Before ChristmasVisit · Thursday am

Bell Home Improvement, how can I help you today?

I am looking at redoing my kitchen and wanted a price.

Happy to help. Can I start with your name?

Marcus.

Thanks, Marcus. Is this a refit of the existing layout, or are you moving units and plumbing?

Moving the sink to the other wall, so plumbing too.

Understood. Roughly what size is the kitchen?

About twelve by fourteen.

And is there a date you are working towards?

Before Christmas if possible.

That is workable. These need a site visit to price properly. Are you the one signing off on the quote?

Yes, me and my wife.

Perfect. I have Thursday morning for the estimator. That is booked, and the notes are with him now.

European Motorworks

+1 (415) 555 0182

1:52

Call Handled

Name · JohnVehicle · 2026 MacanSymptom · Check engineBooked · Tomorrow 9:00

Thank you for calling European Motorworks. How can I help you?

Hi, my check engine light just came on and I’d like to have someone take a look at it.

Absolutely, I’d be happy to help with that. May I have your name?

John.

Thanks, John. What year, make and model is your vehicle?

It’s a 2026 Porsche Macan.

Thanks. Is the check engine light solid, or is it flashing?

It’s solid.

A solid light is usually okay to drive on for a short period, but it’s worth checking soon. We have availability today between 2pm and 6pm, or tomorrow morning from 9am. Which works better?

Tomorrow at 9 would be great. I’m at work today.

Perfect. You’re booked for tomorrow at 9am with your 2026 Macan. Anything else I can help with?

Nope, that’s everything.

Wonderful. Thanks for calling European Motorworks, John. We’ll see you tomorrow.

Coast 2 Coast

+1 (617) 555 0114

3:04

Call Handled

Name · KatieSize · 2 bed, 6th floorSpecialty · Pool tableMove date · Aug 1

Thank you for calling Coast 2 Coast. This is Anna, how may I help you?

I’m looking to get a quote for an upcoming move.

I’d be happy to help. May I have your name?

Katie.

Nice to meet you, Katie. What address are you at now and where are you moving to?

125 Main Blvd in Cambridge, and we’re moving to 166 Pleasant St in New York.

Roughly how big is the move? Studio, one bedroom, two bedroom, or a house?

It’s a two-bedroom apartment.

Is your current place on the ground floor, or are there stairs or an elevator our crew should know about?

We’re on the 6th floor and there is an elevator. The new place is on the first floor.

Noted. Any large or specialty items over 200 pounds, like a piano or pool table?

Actually yes, we have a pool table.

No problem, our crews move those regularly. I’ll flag it so the team comes prepared. What date are you hoping to move?

It has to be August 1st.

Got it. Someone will follow up shortly with a quote. Anything else?

No, that’s everything.

Thank you for calling Coast 2 Coast. This is Anna, how may I help you?

Peak Fitness

+1 (312) 555 0176

1:18

Call Handled

Interest · Guest passAsked · Steam roomVisit · Tomorrow 5pmName · Michael

Peak Fitness, how can we help you?

Hi, I was wondering if you offer a free trial?

We do. We offer a complimentary one-day guest pass so you can check out the gym.

Awesome. Do you guys have a steam room?

Yes. Members have access to the steam room and sauna, and you’ll be able to use it during your guest visit.

Perfect. I’d like to come in sometime this week.

What day and time works best?

Tomorrow at 5pm.

Reserved for tomorrow at 5pm. May I have your name?

Michael.

Thanks, Michael. You’re all set. Anything else I can help with?

No, that’s everything.

Wonderful. We look forward to seeing you tomorrow.

Towers Protection

+1 (214) 555 0133

2:11

Call Handled

Name · JessicaPhone · 214-123-1234Site · Dallas, TXRate · $250/hr approved

Thank you for calling Towers Protection. This is John, an AI assistant for after-hours issues. How can I help?

I’m the manager at Denny’s and our bathroom door won’t unlock. We’re opening soon and need someone as quickly as possible.

I’m sorry you’re dealing with that. I’ll gather a few details so we can dispatch a technician. May I have your name?

Jessica.

Thank you, Jessica. What’s the best number for the technician to reach you?

214-123-1234.

And can you confirm the address?

2030 Market Center Blvd in Dallas, TX 75207.

Can you briefly describe the issue?

The bathroom door is locked shut and the keys don’t work. I think the lock mechanism is broken.

Understood. Is anyone locked inside?

Nobody is inside, but customers won’t be able to use it when we open.

Thank you. Our after-hours emergency rate is $250 per hour. Do you approve so we can dispatch immediately?

Yes.

Dispatching our on-call technician now. They’ll call you shortly with an arrival time, within the hour.

Comfort First Heating & Cooling

+1 (310) 555 0198

1:47

Call Handled

Name · HectorAddress · 1405 Oak StPriority · HighFrank · 2–3pm

Thank you for calling Comfort First Heating and Cooling. How can I help you today?

Hi, my air conditioner stopped working and the house is getting really hot.

I’m sorry to hear that. We’ll get someone out as quickly as possible. May I have your name?

Hector.

Thank you, Hector. What’s the address?

1405 Oak St, Los Angeles, CA 90015.

Is the system completely off, or running but blowing warm air?

It’s running, but the air is warm. We have a 2 year old and I need this fixed ASAP.

Understood, I’m marking this high priority. Frank finishes a job near you within the hour. Would it work if he came by after?

Yes, that would be perfect.

Scheduled. Frank should be there between 2pm and 3pm. Best number to reach you?

310-865-1234.

Thank you. We’ve noted there’s a young child in the home so the team understands the urgency.