Security services

The AI receptionist and answering service for security & locksmith companies.

Twincall is missed call AI built for security and locksmith companies. When your technicians are installing systems, responding to alarms or it's after hours, Twincall answers the call, knows your services and pricing, and books the job. Never lose another install because of a missed call.

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24/7 CoverageAny Phone SystemKnows Your BusinessWe Handle Everything
Never Miss A Call24/7Twincall
Call Incoming
Phone Ringing
Twincall Answers
Handled Like Your Best Employee
ReasonNew Inquiry
RequestQuote
ResultBooked
SentimentPositive
The problem

No security & locksmith business misses a call on purpose.

But it’s inevitable. No matter how good your team is, there will always be moments when everyone is busy, unavailable or simply can’t get to the phone.

Missed Call ReasonConsequence
Installing security system at customer location

Missed potential customer

Already on another call

Missed potential customer

Outside business hours

Missed potential customer

The solution

Every call handled. Every customer helped.

Twincall answers when your team can’t, knows your business inside and out, and takes the right action when a call needs your team. Your business stays available 24/7 without your team having to.

"The access panel is not working, can someone come out as soon as possible?"

AI answers exactly how YOU want it to in this situation.

"I lost my keys and 'm locked out of my house, can you help?"

AI answers exactly how YOU want it to in this situation.

"What kind of security and CCTV systems do you have?"

AI answers exactly how YOU want it to in this situation.

Calls come in around the clock

Never miss a call. 24/7.

With Twincall, never miss a call and never lose a job ever again.

9:17 am
Installing security system at customer location

Running wires for system through a ceiling. Hear the phone ringing, but can't get to it.

ConsequenceThe contract, which is judged entirely on nights like this one.
12:30 pm
Already on another call

Calls overflowing and you already put one caller on hold while on lunch break.

Twincall savesYour on-call staff, from calls that did not need them.
7:12 pm
Outside business hours

Out to dinner with loved ones enjoying some quality time.

Twincall savesThe pipeline, which nobody has time to work while running operations.
Deeply trained on security & locksmith

Knows your business like your best employee.

Alarms & Security SystemsLocks, Keys & Access ControlCameras & CCTV SystemsPricingEmergency DispatchEmergency Lockouts
Configurable

Deeply trained for security & locksmith. Configured exactly to your business. You decide what your AI knows and what it doesn't. If you want it to know something, it will. If you don't, it won't.

From an owner in security services
Twincall has become a true indispensable partner for us. They handle every complex scenario we throw at them including after-hours emergency dispatch. In the most critical moments, Twincall is the partner we trust to get it right every single time.
John B.Owner, Towers Protection

Security services businesses running Twincall
Sentry SecurityADTAllied Home SecurityAdvanced SecurityEmpire SecurityNoble LocksmithZeus SecurityApex Security SystemsAcme LocksmithAll Security
FAQ

Security & locksmith AI receptionist questions

An AI receptionist is an AI phone agent that answers your company's calls when your team can't. Twincall is trained on your services, pricing, service area and policies, so it can answer customer questions, capture the job details, book the install or service call and send your team a recap right after the call.
A traditional answering service takes a message. Twincall knows your business, answers questions the way you want them answered, books the job during the call and sends you a recap seconds after hang-up, 24/7.
You keep your number and your phone system. When a call isn't picked up, because your technicians are installing systems, responding to alarms or the office is closed, Twincall steps in right before voicemail and handles the call.
Yes. Twincall can handle lockout calls, walk callers through access panel troubleshooting and dispatch after-hours emergencies to your team based on the escalation rules you set.
Yes. Twincall works with any phone system and any provider, and you can be up and running in minutes.
Book a demo and hear your own business-specific AI answer calls for your security company.
Don't take our word for it

Hear It For Yourself

Your own business-specific AI handling missed calls 24/7. Hear it in action.

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Call IncomingNobody free · unansweredTwincall · answering