HVAC and plumbing

The AI receptionist and answering service for HVAC & plumbing.

Twincall is missed call AI built for HVAC and plumbing. When your technicians are under a sink, on a roof or it's after hours, Twincall answers the call, works out how urgent it is and books the service visit. Never lose another job because of a missed call.

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24/7 CoverageAny Phone SystemKnows Your BusinessWe Handle Everything
Never Miss A Call24/7Twincall
Call Incoming
Phone Ringing
Twincall Answers
Handled Like Your Best Employee
ReasonNew Inquiry
RequestService
ResultBooked
SentimentPositive
The problem

No HVAC & plumbing business misses a call on purpose.

But it’s inevitable. No matter how good your team is, there will always be moments when everyone is busy, unavailable or simply can’t get to the phone.

Missed Call ReasonConsequence
Fixing AC in loud mechanical room

Missed potential job

Already on another call

Missed potential job

Outside business hours

Missed potential job

The solution

Every call handled. Every customer helped.

Twincall answers when your team can’t, knows your business inside and out, and takes the right action when a call needs your team. Your business stays available 24/7 without your team having to.

“My AC isn’t working. Can someone come out today?”

AI answers exactly how YOU want it to in this situation.

“My toilet is clogged. Can someone come fix this now?”

AI answers exactly how YOU want it to in this situation.

"What maintenance plans do you have and how much are they?"

AI answers exactly how YOU want it to in this situation.

Calls come in around the clock

Never miss a call. 24/7.

With Twincall, never miss a call and never lose a service ever again.

1:32 pm
Fixing AC in loud mechanical room

Phone ringing, but you can't hear it.

ConsequenceA three hour gap before anybody knows the call happened.
3:51 pm
Already on another call

Calls overflowing and you already put one caller on hold while you driving to another job.

Twincall savesAn unnecessary call-out, and a customer left feeling ignored.
2:31 am
Outside business hours

Sleeping at this time like a normal person.

Twincall savesLosing a job to whoever answered with a price first.
Deeply trained on HVAC & Plumbing

Knows your business like your best employee.

HVAC & Plumbing ServicesService AreasPricingHeating & Cooling SystemsPlumbing Systems & FixturesEmergency Dispatch
Configurable

Deeply trained for HVAC & Plumbing. Configured exactly to your business. You decide what your AI knows and what it doesn't. If you want it to know something, it will. If you don't, it won't.

From an owner in hvac and plumbing
I used to ring back every missed call and most calls I returned went unanswered. Twincall books jobs I would have missed instantly on my calendar. The stress relief this gives me is invaluable.
Michael A.Owner, Speedy AC

HVAC and plumbing businesses running Twincall
Roto-RooterAire ServDiamond Heating & CoolingCentral Heating & CoolingCountry Heating & CoolingOn Time PlumbingSERVPROAmerican Heating & AirSpeedy PlumbingMoore Heating & Cooling
FAQ

HVAC & plumbing AI receptionist questions

An AI receptionist is an AI phone agent that answers your company's calls when your team can't. Twincall is trained on your services, pricing, service area and policies, so it can answer customer questions, collect the job details (address, system type and the issue), book the service visit and send your team a recap right after the call.
A traditional answering service takes a message. Twincall knows your business, answers questions the way you want them answered, books the job during the call and sends you a recap seconds after hang-up, 24/7.
You keep your number and your phone system. When a call isn't picked up, because your techs are on a job, on another call or the office is closed, Twincall steps in right before voicemail and handles the call.
Yes. Twincall can work out how urgent a call is, take emergency service requests, answer questions about maintenance plans and get your on-call technician the details based on the escalation rules you set.
Yes. Twincall works with any phone system and any provider, and you can be up and running in minutes.
Book a demo and hear your own business-specific AI answer calls for your HVAC or plumbing company.
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Your own business-specific AI handling missed calls 24/7. Hear it in action.

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Call IncomingNobody free · unansweredTwincall · answering