Locksmith dispatch that answers in your name.
Some locksmith dispatch services send your callers to whoever is available. Twincall answers in your company's name and routes the job to your own locksmiths by your rules.
Your calls should go to your locksmiths.
When dispatch is outsourced, callers can be passed between companies, and the customer relationship isn't yours. Your company should answer and send its own tech.
| Call | What the caller needs | Without your own dispatch |
|---|---|---|
| Car lockout | A locksmith nearby now | Gets passed to another company |
| Commercial rekey | A scheduled visit | Gets a generic message |
| Repeat customer | Their usual locksmith | Gets someone else |
Your rules decide who gets the job.
- Tell us who covers which areas, hours and job types.
- Twincall gets the location, job type and safety details.
- It routes urgent jobs to the right locksmith by transfer or alert and books scheduled work. You get a recap of every call.
Dispatch calls locksmiths get.
I'm locked out at the grocery store.
Twincall gets the location and alerts your on-call locksmith.
We need all office locks rekeyed.
Twincall books the visit with your commercial tech.
Can you program a new key fob?
Twincall gets the vehicle details and books it.
How long until someone gets here?
Twincall answers only with timing your team provides.
Your name, your techs, your customers.
Twincall never hands your callers to another company. It answers as you, follows your dispatch rules and keeps every customer relationship with your business.
Questions we get.
What is locksmith dispatch with Twincall?
Twincall answers your calls in your company's name, captures the job details and routes them to your own locksmiths by the rules you set.
Can it route by area or job type?
Yes. You tell us who covers what, and Twincall follows it.
Will it promise arrival times?
Only timing your team provides. It never guesses.
Can it handle commercial work?
Yes. It books scheduled commercial jobs and takes the details your techs need.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
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