The virtual receptionist for HVAC and plumbing companies.
Your office answers new jobs, maintenance plan questions, "when is my tech coming?" and warranty calls. Twincall works as your phone front desk, answering in your company's name when your team is busy.
Your CSR can only take one call at a time.
Busy days stack calls up behind your customer service rep or office manager. The next caller hears ringing or a hold message, and many of them hang up.
| Who picks up | What they were doing | What the call costs |
|---|---|---|
| CSR | On another call | A new repair call rings out |
| Owner-operator | On a roof or in a crawlspace | The job goes to a competitor |
| Office | Closed for the day | A maintenance customer can't book |
A front desk that knows your trade.
- We set Twincall up with your services, service area, maintenance plans and policies.
- It answers questions, books the visit and takes system or fixture details.
- Your team gets a recap and transfers for the calls you choose.
Front desk calls HVAC and plumbing get.
Do you offer a maintenance plan?
Twincall explains the plans you offer and can sign them up for a visit.
When is my technician coming?
Twincall takes the request or transfers it by your rules.
Is my repair covered by warranty?
Twincall takes the details for your office.
Do you install tankless water heaters?
Twincall answers from your service list and books an estimate.
I have a question about my invoice.
Twincall takes it for your office.
Not a call center script.
Twincall answers like your own CSR: it knows your services, plans and policies, and books work. Your team only hears about the calls that need them.
Questions we get.
What does an AI receptionist do for HVAC and plumbing?
It answers your company's phone like a front desk. Twincall is an AI teammate that answers questions, books service calls and estimates and sends your team a recap of every call.
Is it a virtual receptionist or an AI receptionist?
Both terms describe it. Twincall works as a virtual receptionist, and it's AI, so it can answer whenever you route calls to it.
Does it answer every call or only overflow?
Your choice. Route all calls, overflow only, or after hours only.
Can it handle maintenance plan customers?
Yes. It explains your plans and books maintenance visits on your calendar.
Can it transfer calls to a tech or dispatcher?
Yes. You choose which calls get transferred.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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