The after-hours answering service for HVAC and plumbing.
No heat at midnight. A burst pipe on Sunday. Twincall answers your after-hours line in your company's name, works out whether it's a real emergency, and follows your on-call rules, so your tech only gets woken up when it matters.
After-hours calls are urgent and expensive to miss.
Emergency calls come in when the office is closed, and the homeowner calls until someone answers. Forwarding everything to the on-call tech burns them out on calls that could wait until morning.
| When | Caller | Without an answer |
|---|---|---|
| Winter night | Furnace stopped, house getting cold | Calls the next company that answers |
| Sunday morning | Water leaking under the sink | Books whoever picks up |
| Holiday | AC out during a heat wave | Pays another company's emergency rate |
Real emergencies escalated. Everything else booked.
- Set your after-hours rules: what counts as an emergency, who's on call, and what waits for morning.
- Twincall asks your triage questions, gives the safety instructions you approve, and gets the address and the problem.
- True emergencies go to your on-call tech by transfer. Routine calls get booked for the next open slot.
- Everything lands in an email recap for the morning, with the transcript and recording.
After-hours calls HVAC and plumbing companies get.
My furnace stopped and it's freezing.
Twincall asks your triage questions and transfers to your on-call tech if it meets your emergency rules.
A pipe burst in the basement.
Twincall gives your approved shutoff instructions and escalates.
My AC is making a noise but still cooling.
Twincall books a visit for the next business day.
Do you charge extra for after-hours visits?
Twincall answers with the fees you've approved.
Protect your on-call tech.
Sending every after-hours call to a tech's cell wears them out. Twincall screens calls by your rules, so the on-call tech hears about burst pipes and no-heat calls and the routine ones wait for the morning schedule.
Questions we get.
What is an after-hours answering service for HVAC and plumbing?
It answers your company's phone when the office is closed. Twincall is an AI teammate that follows your triage rules, escalates real emergencies and books routine work.
Who decides what counts as an emergency?
You do. We set Twincall up with your rules, and you can change them any time.
Can it transfer calls to my on-call tech?
Yes. Calls that meet your emergency rules can be transferred live to whoever is on call.
Can it tell callers about after-hours fees?
Yes, if you want it to. It only gives the prices and fees you approve.
Do I keep my number and phone system?
Yes. Twincall works with what you have today, and our team does the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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