The answering service built for plumbers.
Plumbing calls range from a slow drain to water pouring through a ceiling. Twincall answers in your company's name, works out which one it is, gives the shutoff steps you approve and books or escalates the job.
Plumbing calls can't wait for a callback.
A homeowner with water on the floor calls until someone answers. A traditional answering service takes a message, and your plumber hears about it after the homeowner has hired someone else.
| Call | What the caller needs | With a message-taking service |
|---|---|---|
| Burst pipe | Help now | A message for later |
| Clogged main line | Someone today | A callback that may come too late |
| Water heater replacement | A quote | A message with no details |
Plumbing calls handled the way you would.
- We set Twincall up with your services, service area, prices you approve and emergency rules.
- It asks where the water is, whether it's shut off and what's affected, and gives your approved shutoff steps.
- Emergencies go to your on-call plumber. Everything else gets booked, and you get a recap.
Calls plumbers get.
Water is coming through my ceiling.
Twincall gives your shutoff steps and escalates.
My toilet keeps running.
Twincall books a routine visit.
How much to replace a water heater?
Twincall books the estimate and answers with what you approve.
Do you do sewer camera inspections?
Twincall answers from your services.
Your shutoff steps, your rules.
Twincall only gives the safety and shutoff instructions you've approved, word for word. It never guesses about a gas smell or a flooded panel. Those calls follow your emergency rules.
Questions we get.
What is a plumber answering service?
It answers your plumbing company's calls when you can't. Twincall is an AI teammate that knows your services, gives your approved shutoff steps, books jobs and escalates emergencies.
Can it reach my on-call plumber?
Yes. Calls that meet your emergency rules can be transferred live.
Will it give prices?
Only the prices you approve.
Can it handle commercial plumbing calls?
Yes. You set separate questions and rules for commercial callers.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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