The AI dispatcher for plumbing and HVAC calls.
Dispatch starts on the phone: what's wrong, how urgent is it, and who should go. Twincall answers in your company's name, sorts the call by your rules and sends urgent jobs to your on-call tech, while routine work lands on the schedule.
Dispatch breaks down when the phone rings.
Your dispatcher is juggling techs, routes and customers at once. When a burst pipe call comes in while they're on another line, every minute matters, and nights and weekends often have no dispatcher at all.
| Call | Urgency | Without dispatch |
|---|---|---|
| Burst pipe | Urgent | Caller keeps dialing other plumbers |
| No heat on a cold night | Urgent | Goes to whoever answers |
| Dripping faucet | Routine | Sits in voicemail until Monday |
Every call sorted and sent the right way.
- You define what counts as urgent and who's on call for each type of job and time of day.
- Twincall asks the right questions, gives your approved safety steps like a shutoff, and sorts the call.
- Urgent jobs go to your on-call tech by transfer or text. Routine jobs get booked or sent to your dispatcher in a recap.
Calls an AI dispatcher sorts.
Water is pouring through my ceiling.
Twincall gives your shutoff steps and alerts your on-call plumber.
My furnace stopped and it's freezing.
Twincall flags it as urgent by your rules.
There's no hot water and I have guests tonight.
Twincall checks your same-day rules and books or escalates.
My toilet runs all night.
Twincall books a routine visit.
Can someone come today?
Twincall checks your rules for same-day work.
Dispatch rules you set, applied every time.
Twincall doesn't replace your dispatcher's judgment on routes and techs. It handles the front of dispatch, answering, sorting and alerting, the same way every time, so your dispatcher and on-call techs get complete jobs instead of voicemails.
Questions we get.
What is an AI dispatcher for plumbers?
It answers incoming calls, works out how urgent the job is and sends it to the right person by your rules. Twincall is an AI teammate trained on your company that does this on every call you route to it.
Does it replace my dispatcher?
No. It handles answering and sorting calls so your dispatcher can focus on techs and routes. Small companies without a dispatcher use it to cover nights and weekends.
How does it decide what's urgent?
You set the rules, like active leaks, no heat or no cooling in extreme weather, and Twincall applies them.
How does it reach my on-call tech?
By call transfer or text, following your on-call schedule.
Can it tell routine calls from urgent ones at night?
Yes. It applies your urgency rules around the clock, so routine calls wait for morning and urgent ones reach your on-call tech.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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