HVAC and plumbing service call scheduling, booked by phone.
Most service calls still start with a phone call. Twincall answers in your company's name, works out what the job is, and books the repair, tune-up or estimate on your calendar during the call.
The booking call comes when dispatch is busiest.
When it's hot, cold or something is leaking, your phones and your dispatcher are busiest at the same time. Callers who can't book a time call the next company.
| Call | What the caller needs | Without a booking |
|---|---|---|
| No cooling | A repair visit today or tomorrow | Books the first company that answers |
| Annual tune-up | A maintenance visit next week | Puts it off again |
| Water heater replacement | An estimate | Calls three other companies |
Booked during the call, by your rules.
- Tell us how you schedule: job types, how long each takes, service zones and arrival windows.
- Twincall asks about the system or fixture and the problem, then offers open windows.
- Your dispatcher gets each booking with the job details, and urgent calls go out by your rules.
Scheduling calls HVAC and plumbing get.
My AC isn't cooling.
Twincall books a repair window and notes the symptoms.
I want to schedule my furnace tune-up.
Twincall books a maintenance visit.
Can someone quote a new water heater?
Twincall books the estimate.
I need to move tomorrow's appointment.
Twincall reschedules it.
Do you service my area?
Twincall checks your service zones.
Scheduling that respects your zones.
A booking only helps if your techs can get there. Twincall follows your service zones, job lengths and arrival windows, and sends anything that needs a decision to your dispatcher.
Questions we get.
Is Twincall HVAC scheduling software?
Twincall is an AI teammate that answers your phone and books service calls during the call. It works with the calendar or field service system you use. It isn't a replacement for your dispatch board.
Can it book different job types differently?
Yes. You set the length, windows and rules for repairs, maintenance and estimates.
What about emergencies?
Twincall follows your rules: it can send urgent calls to your on-call tech or dispatcher right away.
Can customers reschedule by phone?
Yes. Twincall handles it and your team gets a recap.
Will it quote prices?
Only the prices you approve, like a service call fee or maintenance plan.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
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