The towing answering service that never sends a caller to voicemail.
Tow calls come in at 2 AM, in the rain, from the side of the highway. Twincall answers in your company's name, gets the location, vehicle and situation, and gets the job to your driver by your dispatch rules.
An unanswered tow call goes to the next number.
A stranded driver isn't leaving a voicemail. They're scrolling to the next towing company. When your dispatcher is on another line or your driver is hooking up a car, the call that doesn't get answered is a job you never hear about.
| When | Caller | Without an answer |
|---|---|---|
| Late night | Stuck on the highway shoulder | Calls the next tow company |
| Driver on a hookup | Car won't start in a parking lot | Hangs up and keeps searching |
| Weekend | Wants a price to tow to a shop | Books whoever quotes first |
Every tow call answered, every job dispatched.
- We set Twincall up with your service area, services, approved prices and dispatch rules.
- It answers and collects what your driver needs: exact location, vehicle, what happened, where it's going and a callback number.
- Urgent jobs go straight to your on-call driver or dispatcher by call transfer or text. Everything else comes in as a recap seconds after the call.
Calls a towing company gets at all hours.
I'm broken down on the interstate.
Twincall gets the mile marker, direction and vehicle, and alerts your on-call driver.
How much to tow my car to my mechanic?
Twincall answers with the prices you approve, or takes the details for a quote.
I locked my keys in the car.
Twincall books the lockout if you offer it.
Where's my truck? You said 30 minutes.
Twincall passes the status request to your dispatcher right away.
Was my car towed from this lot?
Twincall follows your process for impound and private-property calls.
Built for dispatch, not just taking messages.
A traditional answering service reads a script and sends a message. Twincall knows your service area, prices and rules, answers callers' questions and hands your driver a complete job. If a caller is in danger, it tells them to call 911.
Questions we get.
What is a towing answering service?
It answers your tow company's phone when your team can't. Twincall is an AI teammate trained on your company. It answers 24/7, collects location and vehicle details, and sends the job to your driver or dispatcher by your rules.
Can Twincall work as a tow dispatch answering service?
Yes. It can transfer urgent calls to your on-call driver, text the job details, or log them for your dispatcher. You decide which calls go where.
Will it quote towing prices?
Only what you approve, such as hookup and per-mile rates. Anything else goes to your team for a quote.
What about callers in an unsafe spot?
Twincall tells anyone in danger to call 911 and follows your escalation rules for the tow.
Does it handle motor club and police calls?
It follows the routing you set for each caller type, so account and police calls can go straight to your dispatcher.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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