The after-hours answering service for auto repair shops.
Cars break down after you lock the bay doors. When a driver calls at 8 PM with a warning light on, Twincall answers in your shop's name, works out what's wrong, and books the drop-off for the morning, so the job is on your schedule before you open.
After hours, voicemail sends jobs down the street.
Most shops forward after-hours calls to voicemail or to the owner's cell. Voicemail rarely gets a message. The cell gets calls during dinner. Either way, the driver stranded on the shoulder keeps dialing until someone answers.
| When | Caller | Without an answer |
|---|---|---|
| Weeknight, after close | Check-engine light on the drive home | Books with whoever answers first |
| Saturday afternoon | Brakes grinding, wants Monday morning | Leaves no message and tries a chain shop |
| Sunday night | Car won't start in the driveway | Has it towed to a different shop |
Your shop, answered every night and weekend.
- Set your hours. During open hours your team answers first. After close, Twincall answers every call, or only the ones you choose.
- It handles the call the way your service advisor would: year, make and model, symptoms, warning lights, whether the car is drivable, and the best time for a drop-off or key-drop.
- Breakdowns follow your rules. Send urgent calls to your on-call tech or tow partner, or take the details for first thing in the morning.
- You open with a list. Every after-hours call comes in as an email recap, ready for the morning schedule.
The calls that come in after you close.
My check engine light just came on. Is it safe to drive?
Twincall gives the answer you've approved and books a diagnostic slot.
Can I drop my car off tonight and leave the key?
Twincall explains your key-drop process and puts the car on tomorrow's schedule.
I'm broken down on the highway.
Twincall follows your escalation rules: your tow partner, your on-call tech, or a priority note for the morning.
Are you open Saturday? How much is an oil change?
Twincall answers from your hours and prices and books it.
Did my car get finished today?
Twincall takes the status request for your advisor, or answers it if you set that up.
Answering services take messages. Twincall books work.
A traditional after-hours answering service reads a script and passes along a message. Twincall knows your shop: your services, hours, prices and policies. It answers the follow-up questions and books the appointment during the call, then sends your team a recap seconds after it ends.
After-hours answering questions from repair shops.
What is an after-hours answering service for an auto repair shop?
It answers your shop's phone when you're closed. Twincall is an AI teammate trained on your shop. It answers callers' questions, collects vehicle and symptom details, books drop-offs and diagnostics, and sends your team a recap of every call.
Can I choose when Twincall answers?
Yes. Most shops let their team answer during business hours and have Twincall cover nights, weekends, holidays and any call nobody picks up. You can change the setup any time.
How does it handle breakdowns and tow requests?
You decide. Twincall can transfer urgent calls to an on-call person, pass along your tow partner's details, or take the location and situation and flag it as a priority in your recap.
Will it give repair prices?
Only what you approve. It can quote set-price services like oil changes if you want, and tell callers a diagnosis is needed for everything else.
Do I keep my shop's phone number?
Yes. Twincall works with your existing number and phone system, whether that's a landline, VoIP or a cell. Our team handles the setup.
How is this different from forwarding calls to my cell?
Your evenings stay yours. Twincall handles routine after-hours calls on its own and only brings you in on the situations you choose.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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