Auto repair appointment scheduling, handled on the phone.
Online booking helps, but most repair customers still call. Twincall answers those calls in your shop's name and books the oil change, diagnostic or drop-off on your calendar during the call.
Most appointments still start with a call.
A driver with a noise or a warning light wants to describe it and ask a question before booking. If the counter can't pick up, the call becomes a voicemail, and the appointment goes to whoever answered.
| Call | What the caller needs | Without an answer |
|---|---|---|
| Warning light on | A diagnostic this week | Books a chain shop |
| Due for service | An oil change Saturday | Tries the next shop |
| Running late | Move today's drop-off | No-shows instead |
Booked during the call, by your rules.
- Tell us how your shop books: how long each service takes, how many drop-offs a day, and what needs a diagnostic first.
- Twincall asks the year, make, model and symptoms, offers open times and books it.
- Your advisors get a recap of every booking with the vehicle and the customer's concern.
Scheduling calls a repair shop gets.
Can I get an oil change tomorrow morning?
Twincall books an open slot.
My check engine light is on.
Twincall books a diagnostic and notes the symptoms.
Can I wait for it or do I need to drop it off?
Twincall answers by your rules for that service.
I need to cancel Friday.
Twincall cancels it and offers a new time.
Phone booking that knows your bays.
A booking is only useful if it fits your shop. Twincall follows your rules for service length, daily drop-off limits and waiting appointments, so the schedule your advisors open in the morning is one they can actually run.
Questions we get.
Is Twincall auto repair scheduling software?
Twincall is an AI teammate that answers your phone and books appointments during the call. It works with the calendar or system you use. It isn't a shop management system.
Can it book waiting appointments and drop-offs differently?
Yes. You set the rules for each, and Twincall follows them.
Can customers reschedule or cancel by phone?
Yes. Twincall handles it and your team gets a recap of the change.
Will it double-book my bays?
It books only the open times and limits you set up.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
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