Missed call software for auto repair shops.
The busiest hour at the counter is when the phone rings most. Twincall picks up the calls your service advisors can't get to, right before voicemail, and books the oil change, the diagnostic or the drop-off on the call.
Your advisors can't be on the phone and the counter.
Service advisors check cars in, call customers about approvals, and walk techs through repair orders, all while the phone keeps ringing. Callers who get voicemail rarely leave a message. They call the next shop or a quick-lube chain.
| Missed call | What the caller needed | What happens next |
|---|---|---|
| Morning drop-off rush | Book a brake inspection | Books with a chain that answered |
| Advisor on an approval call | Ask if you have an opening today | Tries the shop down the road |
| Lunch, counter unstaffed | Price for an oil change | Goes with whoever quoted first |
It answers instead of texting back later.
- Your team gets the first ring. Twincall only answers calls that would go to voicemail.
- It handles the call like your best advisor: year, make and model, symptoms, warning lights, and your next open slot.
- Your advisors get an email recap seconds after the call, with the transcript and recording.
Daytime calls a repair shop misses.
My brakes are squealing. Can you look at it today?
Twincall books the inspection in your next open slot.
How much is an oil change, and do I need an appointment?
Twincall answers from your prices and booking rules.
Is my car done?
Twincall handles status calls the way you choose, or passes the request to the right advisor.
Do you work on diesels and European cars?
Twincall answers from the services you've given it.
A conversation beats a text-back.
Many missed call tools send the caller an automated text. A driver with a noise in the front end wants to ask a question and get a time, not start a text thread. Twincall answers the question and books the time on the first call.
Questions we get.
What is missed call software for an auto repair shop?
It catches the calls your shop doesn't pick up. Twincall answers those calls itself, right before voicemail, and handles them the way your service advisor would, including booking the appointment.
Will my advisors still answer first?
Yes. Your phones ring as usual and Twincall only answers calls nobody picks up.
Can it quote prices?
Only the prices you approve, such as set-price services. For anything that needs a diagnosis, it books the diagnostic.
Can it transfer a call to someone at the shop?
Yes. You set the rules, and Twincall can hand a live call to your team when a call needs a person.
Do I need a new phone system?
No. Twincall works with the number and phone system you already have, and our team does the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
Book Demo