The virtual receptionist for auto body and collision shops.
Body shop phones ring all day with new estimates, insurance questions and "is my car ready?" Twincall works as your front desk on the phone, answering in your shop's name so your estimators and writers stay on the floor.
Your front desk is also your estimator.
In most collision shops, the person answering the phone is also writing estimates, talking to adjusters and walking customers through repairs. Something has to give, and it's usually the phone.
| Who picks up | What they were doing | What the call costs |
|---|---|---|
| Estimator | Walking a damaged car with a customer | The estimate is interrupted or the call rolls to voicemail |
| Office manager | On hold with an insurer | A new claim call goes unanswered |
| Owner | In the paint booth | The caller books with the next shop |
A phone front desk that knows your shop.
- We set Twincall up with your services, hours, insurers you work with, rental and towing partners, and your policies.
- It answers every call you route to it: new estimates, claim questions, repair status and directions.
- It books what you allow and sends your team a recap with the vehicle, damage and claim details.
Front desk calls a body shop gets.
Do you work with my insurance?
Twincall answers from your list and explains how claims work at your shop.
Is my car ready yet?
Twincall takes the request for your writer, or answers it if you set that up.
Can you look at my bumper this week?
Twincall books the estimate visit.
Do you help with a rental?
Twincall explains your rental process or partner.
Where do I drop off the keys?
Twincall gives your directions and key-drop steps.
A receptionist, not a message service.
A message service writes down a name and number. Twincall answers like someone who works at your shop: it knows your insurers, your process and your hours, so most callers get what they needed on the first call.
Questions we get.
What does a virtual receptionist do for a body shop?
It answers your shop's phone like a front desk would. Twincall is an AI teammate that answers questions, books estimates, takes claim and vehicle details and sends your team a recap of every call.
Can it answer insurance and claim questions?
It answers from the information you give it, like which insurers you work with and how your claim process runs. Anything specific to a claim goes to your team.
Does it answer every call or only overflow?
Your choice. Some shops route every call to Twincall, others only the ones the front desk can't get to.
Will callers know they're talking to an AI?
Twincall answers in your shop's name with a natural voice. You decide how it introduces itself.
Can it transfer a caller to my team?
Yes. You set which calls get transferred, like an adjuster or a customer picking up today.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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