Missed call software for auto body and collision shops.
Most missed-call tools send a text and hope the driver writes back. After a wreck, nobody wants to text. Twincall picks up the call your front desk couldn't, right before voicemail, and has the conversation your estimator would have: what happened, is it drivable, who's the insurer, when can they bring it in.
The calls you miss are the ones you want most.
A body shop misses calls for good reasons. The estimator is walking a bumper with a customer. The painter is in the booth. The front desk is on the line with an adjuster. Meanwhile the driver who just got rear-ended is going down a list of shops, and the first one that picks up usually gets the car.
| Missed call | What the caller needed | What happens next |
|---|---|---|
| During a walkaround estimate | Book their own estimate | They call the next shop on the list |
| While on hold with an adjuster | Ask if you take their insurance | They pick a shop from the insurer's list |
| Lunch hour or end of day | Arrange a tow-in | The tow driver takes it somewhere else |
It answers the call instead of texting back later.
You keep your number and your phone system. Your team still gets the first ring. When nobody grabs it, Twincall answers in your shop's name, trained on your services, your insurance relationships and your rules.
- Your phone rings first. Twincall only steps in on calls that would hit voicemail.
- It handles the call like your front desk: gets the vehicle, the damage, whether it's drivable, the insurer and claim number, and books the estimate or drop-off.
- Your team gets an email recap the moment the call ends, with the details, transcript and recording, so the estimator walks in prepared.
Built for the calls body shops get.
Someone just backed into me. Can you look at it today?
Twincall gets the damage and photos-or-walk-in preference, and offers your next estimate slot.
My insurance says I can pick any shop. Do you work with them?
Twincall answers the way you tell it to, takes the claim number, and books the estimate.
The car's not drivable. Can it be towed to you?
Twincall takes the location and situation and follows your tow-in rules, or transfers the call to your on-call person.
Is my car done yet?
Twincall handles the status call the way you set it up, or takes a message for the right person, so your estimators stay on the floor.
Can I get a rental?
Twincall explains how your shop handles rentals and records what the customer needs.
A conversation beats a text-back.
| Text-back tool | Voicemail | Twincall | |
|---|---|---|---|
| What the caller gets | an automated text | a beep | a conversation in your shop's name |
| Insurance and claim details | only if they text back | rarely left | collected on the call |
| Estimate booked | later, if they reply | after you call back | during the call |
| What your team gets | a phone number | an audio file | a recap with the details |
Missed call software questions from body shops.
What is missed call software for an auto body shop?
It's software that catches calls your shop doesn't pick up. Some tools send the caller a text. Twincall answers the call itself, right before voicemail, and handles it the way your front desk would: it collects the vehicle and damage details, the insurer and claim number, and books the estimate.
Do I need a new phone number or phone system?
No. You keep your number and the phone system you already have. Your team still gets the first chance to answer, and Twincall only picks up calls that would otherwise go unanswered. Our team does the setup.
Will it text the customer too?
It can. Twincall can text a caller during the conversation, for example to confirm the estimate time. The main difference from text-back tools is that the caller gets answered on the call.
How does it know which insurance companies we work with?
We set it up with your shop's details before it goes live, including the insurers you work with and how you want those questions answered. You can change anything at any time.
What happens with calls that need a person?
You set the rules. Twincall can transfer a live call to your team, or take the details and flag it in the recap so the right person calls back.
Does it work after hours too?
Yes. The same setup covers nights, weekends and holidays, so a driver who calls after an evening accident gets answered and booked.
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