The after-hours answering service for auto body shops.
Accidents don't wait for business hours. When a driver calls from a parking lot at 7 PM or on a Sunday, Twincall answers in your shop's name, gets what happened and who the insurer is, and puts the estimate or tow-in on your schedule before Monday.
Wrecks happen after the shop closes.
Evening commutes, Friday nights and weekend errands are when a lot of fender benders happen, and your office is dark. The driver is shaken, the tow truck is waiting, and they want to know where the car is going. Whoever answers usually gets the car.
| When | Caller | Without an answer |
|---|---|---|
| Weeknight commute | Rear-ended, car is drivable | Calls the next shop on the insurer's list |
| Friday night | Car needs a tow, driver is on the shoulder | The tow driver brings it to a shop they know |
| Sunday | Wants an estimate first thing Monday | Books with the shop that picked up |
Your shop answered every night and weekend.
- Set your hours. Your team answers during the day. After close, Twincall picks up every call, or only the ones you choose.
- It takes the accident details like your estimator would: vehicle, damage, drivable or not, insurer and claim number, and whether a rental is needed.
- Tow-ins follow your rules. It passes along your tow partner's details, transfers to your on-call person, or takes the location and flags it for morning.
- You open with a schedule. Every after-hours call comes in as an email recap with the transcript and recording.
After-hours calls a body shop gets.
I just got hit on the way home. Can you fix it?
Twincall gets the damage and the insurer and books an estimate slot.
My car can't be driven. Where do I have it towed?
Twincall gives your shop's address and drop-off instructions, and follows your tow rules.
Can I drop the keys off tonight?
Twincall explains your key-drop process and notes the car for the morning.
Do you take my insurance? The adjuster said I can pick.
Twincall answers the way you've told it to and records the claim number.
Why after hours matters more for collision.
A mechanical repair can often wait until morning. A collision often can't, because the car has to go somewhere tonight. The shop that answers the after-hours call is often the shop the car gets towed to, and the estimate, insurance work and repair follow it.
Questions we get.
What is an after-hours answering service for a body shop?
It answers your shop's phone when you're closed. Twincall is an AI teammate trained on your shop. It takes the accident and insurance details, answers questions the way you want, books estimates and drop-offs, and sends your team a recap of every call.
Can it arrange a tow-in after hours?
It follows your rules. Twincall can give the caller your tow partner's details, transfer the call to your on-call person, or take the location and flag it as a priority in the recap.
Can I choose when it answers?
Yes. Many shops let their team answer during the day and have Twincall cover nights, weekends, holidays and any call nobody picks up. You can change this any time.
Do I keep my shop's number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
How is this different from a traditional answering service?
A traditional answering service takes a message for the morning. Twincall knows your shop, answers follow-up questions and books the estimate during the call.
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