Estimate and drop-off scheduling for auto body shops.
Most body shop scheduling still runs through the phone: book an estimate, move a drop-off, set a pickup. Twincall handles those calls in your shop's name and puts them on your calendar during the call, following your capacity rules.
Scheduling calls pull estimators off the floor.
Every estimate booking, reschedule and pickup time is a phone call, and the person who takes it is usually the person who should be writing estimates. When nobody can take it, the caller books somewhere that could.
| Call | What the caller needs | Without an answer |
|---|---|---|
| New collision | An estimate this week | Books another shop |
| Approved claim | A drop-off date for the repair | Waits, then calls the insurer's shop |
| Repair finished soon | A pickup time | Calls back again, and again |
Booked on the call, by your rules.
- Tell us how you schedule: estimate windows, how many drop-offs a day, which jobs need a call back.
- Twincall offers open times from your calendar and books estimates, drop-offs and pickups during the call.
- Your team gets a recap of every booking, with the vehicle, damage and insurance details attached.
Scheduling calls a body shop gets.
Can I bring it in for an estimate Thursday?
Twincall checks your open estimate times and books it.
Insurance approved it. When can you start?
Twincall books the drop-off by your capacity rules, or flags it for your production manager.
I need to move my appointment.
Twincall reschedules it and notes the change.
Can I send photos instead of coming in?
Twincall explains your photo-estimate process if you offer one.
Phone booking that fits how body shops work.
Body shop scheduling depends on estimates, insurance approvals and bay capacity. Twincall books only the appointment types you allow on its own and sends anything that needs judgment, like a large repair start date, to your team.
Questions we get.
Is Twincall scheduling software for body shops?
Twincall is an AI teammate that answers your phone and books appointments during the call. It schedules estimates, drop-offs and pickups on your calendar by your rules. It isn't a shop management system.
Which appointments can it book on its own?
Only the ones you allow, such as estimate visits. Anything else, like a repair start date, can go to your team in the recap.
Can it reschedule appointments?
Yes. Callers can move an appointment and your team gets a recap of the change.
Does it work with our calendar?
We connect Twincall to the calendar or system you use during setup.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
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