Moving estimate and survey scheduling, booked on the call.
A moving lead turns into a job when the survey gets booked. Twincall answers quote calls in your company's name, gathers the move details and puts the in-home or virtual survey on your estimator's calendar while the customer is still on the phone.
Quote calls stall before the survey is booked.
Many moving leads get a callback instead of a booking, and by the time someone calls back, the customer has scheduled another company's survey. Every day between first call and survey is a chance to lose the job.
| Call | What the caller needs | Without a booking |
|---|---|---|
| New lead | A survey this week | Books another mover's survey first |
| Busy family | A video survey in the evening | Waits for a callback that comes too late |
| Existing estimate | A new time for the survey | No-shows instead of rescheduling |
Surveys booked on the first call.
- Tell us how you estimate: in-home, video or phone, which areas each estimator covers, and how long each survey takes.
- Twincall gets the move date, addresses, home size and special items, then offers open survey times.
- Your estimator gets the booking and a full recap before the survey.
Scheduling calls a mover gets.
Can someone come look at my house Thursday?
Twincall books an in-home survey.
Can we do the estimate over video?
Twincall books a virtual survey if you offer one.
We have a piano and a pool table.
Twincall notes the special items for the estimator.
I need to move my survey to next week.
Twincall reschedules it.
How soon could you do the move?
Twincall takes the date for your office to confirm.
Built for how movers actually quote.
Moving estimates depend on home size, distance and special items, and your estimators have territories and limited time. Twincall follows those rules, so the survey calendar your team opens is ready to work.
Questions we get.
Is Twincall moving estimate software?
Twincall is an AI teammate that answers your phone and books surveys and estimates during the call. It works with the calendar or system you use. It isn't a moving CRM.
Can it book both in-home and virtual surveys?
Yes. You set which survey types you offer and when, and Twincall books them.
Does it collect inventory details?
It collects the details you ask for, like home size, rooms, stairs, elevators and special items, and puts them in the recap.
Can customers reschedule by phone?
Yes. Twincall moves the survey and your team gets a recap of the change.
Will it give a price on the call?
Only if you approve set prices. Most movers have it book the survey instead.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
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