The 24/7 after-hours answering service for moving companies.
People plan moves in the evening, after work and on weekends. Twincall answers your company's line around the clock, gets the move details and books the survey or estimate, so the lead is yours before the office opens.
Moving leads call after your office closes.
Customers shop for movers when they have time, which is often after your office has gone home. On move days, your crews run early and late too. A voicemail at 9 PM usually means the customer fills out three other quote forms.
| When | Caller | Without an answer |
|---|---|---|
| Weeknight | Planning a move next month | Requests quotes from other movers |
| Saturday | Lease just ended early | Books whoever answers |
| Move-day morning, before the office opens | Crew running late, customer worried | Calls again and again, or cancels |
Your office line, answered day and night.
- Set your hours. Your office answers first during the day. Twincall covers nights, weekends, holidays and any call that rings out.
- It collects what your estimators need: move date, origin and destination, home size, stairs or elevator, and special items.
- It books the survey or estimate call, and move-day issues go to your on-call contact by your rules.
Calls a moving company gets after hours.
I need a quote for a two-bedroom move next month.
Twincall gets the details and books the survey.
Do you do long-distance moves?
Twincall answers from your service list.
Our crew hasn't shown up yet.
Twincall follows your escalation rules for move-day calls.
Can I add storage?
Twincall explains your storage options and notes the request.
Can I change my move date?
Twincall takes the request for your office, or reschedules it if you allow that.
Around the clock, without a night shift.
Covering nights and weekends usually means paying a call center or forwarding calls to someone's cell. Twincall answers in your company's name, knows your services and books the next step, so after-hours calls become scheduled surveys instead of messages.
Questions we get.
What is a 24/7 answering service for movers?
It answers your moving company's phone at any hour. Twincall is an AI teammate trained on your company. It takes move details, answers questions and books surveys, then sends your team a recap of every call.
Can I choose when Twincall answers?
Yes. Most movers have their office answer during the day and Twincall cover nights, weekends and overflow.
How does it handle move-day problems?
You decide. It can transfer to an on-call contact, text your crew lead, or flag the call as urgent in your recap.
Will it quote prices?
Only what you approve. Most movers have Twincall book a survey or estimate instead of quoting over the phone.
Can it book in-home or video surveys?
Yes. It books the survey type you offer on your calendar during the call.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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