A moving company call center that knows your company.
Outsourced call centers read a script and take a message. Twincall answers in your company's name, knows your services, service area and move types, and books the survey during the call.
Call centers take messages. Movers need surveys.
When quote calls go to an outside call center, your team still has to call everyone back, and by then many callers have booked. Move-day calls from current customers get the same generic script.
| Call | What the caller needs | With a generic call center |
|---|---|---|
| New lead | A quote this week | A message and a callback later |
| Current customer | Crew arrival time | A message, not your dispatcher |
| Storage customer | Access hours | A script that doesn't know your facility |
Your own call handling, without the call center.
- We set Twincall up on your services, area, move types and policies.
- It answers quote calls, gets the move details and books the survey.
- Move-day calls go to your dispatcher by your rules. Everything comes back as a recap.
Calls a moving company handles.
How far out are you booking?
Twincall answers from your calendar and books the survey.
Do you move pianos?
Twincall answers from your services.
The crew isn't here yet.
Twincall routes the call to your dispatcher.
What are your storage access hours?
Twincall answers from your storage policies.
Peak-season ready.
A call center adds people when you pay for them. Twincall can answer many calls at once, so the end-of-month rush gets the same answer as a quiet Tuesday.
Questions we get.
How is Twincall different from a moving company call center?
A call center takes messages from a script. Twincall is an AI teammate trained on your company that answers questions and books the survey on the call.
Can it handle move-day calls?
Yes. It routes them to your dispatcher or takes the details and flags them, based on your rules.
Can it handle storage questions?
Yes. It answers from the storage information you give it.
What about busy weeks?
Twincall can answer many calls at the same time.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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