The AI phone agent built for service businesses.
Twincall is an AI phone agent and AI phone assistant for your business line. It answers inbound calls in your company's name, handles the conversation, books the job and sends urgent calls to the right person.
Generic AI phone agents don't know your trade.
An AI phone agent is only as useful as what it knows. Generic tools need you to build scripts and flows. Service businesses need one that already understands jobs, appointments, urgency and service areas.
| Need | Generic AI phone agent | Twincall |
|---|---|---|
| Setup | You build the flows | Our team sets it up with you |
| Your trade | Starts from scratch | Built for service businesses |
| After the call | Transcript to read | Booked job and a recap |
How the AI phone agent works.
- Our team sets Twincall up with your services, hours, rules and calendar.
- It answers the calls you route to it and has a natural conversation with each caller.
- It books, transfers or escalates by your rules and sends your team a recap.
What the AI phone agent handles.
New customers asking prices and availability.
Existing customers rescheduling or checking status.
Urgent calls that need your on-call person now.
After-hours calls that would have hit voicemail.
Questions about your hours, service area and policies.
An AI phone assistant your team relies on.
Twincall works alongside your team as an AI teammate. It handles the calls they can't get to and hands them complete information, so nothing gets lost between the phone and the job.
Questions we get.
What is an AI phone agent?
It's AI that answers and handles phone calls with a natural voice. Twincall is an AI phone agent trained on your business that answers questions, books jobs and routes calls.
Is an AI phone agent the same as an AI phone assistant?
They describe the same idea. Twincall answers your business line and handles the call from start to finish.
Do I have to build call flows?
No. Our team sets Twincall up with you.
Can it transfer calls to a person?
Yes. You choose which calls get transferred and to whom.
Does it make outbound calls?
Yes, if you turn it on. Twincall can call new leads, follow up and confirm appointments, alongside answering your inbound calls.
Do I keep my number?
Yes. Twincall works with your existing number and phone system, and our team handles the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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