The virtual receptionist for gyms and health clubs.
Your front desk checks members in, sells memberships and handles the floor, so the phone gets missed at peak hours. Twincall answers in your gym's name, handles member questions and books tours and trial visits.
Peak hours at the desk are peak hours on the phone.
The before-work and after-work rushes are when people decide to join, and when your desk staff are busiest with members standing in front of them. A prospect who gets voicemail joins the gym that answered.
| Missed call | What the caller needed | What happens next |
|---|---|---|
| Evening rush | Book a tour this week | Tours another gym |
| Early morning | Class times for tomorrow | Signs up somewhere else |
| Weekend | Membership prices | Doesn't call back |
A front desk that never misses the phone.
- Your staff answer first. Twincall picks up when the desk is busy or closed.
- It answers questions about memberships, classes, hours and amenities the way you set it up.
- It books tours and trial visits and sends your team a recap of every call.
Calls a gym front desk gets.
What do memberships cost?
Twincall answers with the pricing and offers you approve.
Can I come in for a tour?
Twincall books it.
What time is spin tomorrow?
Twincall answers from your schedule.
I need to freeze my membership.
Twincall explains your policy and takes the request for your team.
Built for members and prospects.
Gym calls fall into two groups: members with account questions and prospects deciding where to join. Twincall handles member questions by your policies and treats every prospect call as a chance to book a visit.
Questions we get.
What is a virtual receptionist for a gym?
It answers your gym's phone when the front desk can't. Twincall is an AI teammate that knows your memberships, classes and policies, books tours and trial visits, and sends your team a recap.
Can it handle cancellations and freezes?
It follows your policy. Twincall can explain the process and take the request so your team can finish it, or transfer the call.
Does it answer only when the desk is busy?
You choose. It can answer only missed calls, only after hours, or both.
Can it give membership prices?
Yes, the prices and offers you approve, and nothing else.
Do I keep my gym's number?
Yes. Twincall works with your current number and phone system, and our team does the setup.
Hear It For Yourself
Your own business-specific AI handling missed calls 24/7. Hear it in action.
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